Terms and Conditions

1.Detailed description of goods and/or services
Silk by Design (Pty) Ltd is a business in the home décor & gift industry that imports & sells artificial trees, flowers, glassware, ceramic containers and other similar products. All of our products are handmade and therefore slight variations to the images on the website may occur.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 21 days and delivery confirmed by way of courier. A tracking number can be provided upon request once goods have been dispatched.

3. Delivery restriction
Silk by Design (Pty) Ltd reserves the right to amend delivery charges where necessary including for special delivery conditions or for international deliveries.

4. Return and Refunds policy
4.1. The provision of goods and services by Silk by Design (Pty) Ltd is subject to availability. In cases of unavailability, Silk by Design (Pty) Ltd will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
4.2. Silk by Design (Pty) Ltd will, at its sole discretion, replace goods damaged in transit provided damages are reported to Silk by Design (Pty) Ltd within 48 hours of delivery

5. Customer Privacy policy
Silk by Design (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Silk by Design (Pty) Ltd bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Silk by Design (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Silk by Design (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Silk by Design (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Silk by Design chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 24 Columbine Place, Glen Anil, Durban. Silk by Design (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Silk by Design (Pty) Ltd based in South Africa trading as Silk by Design and with registration number 1967/012765/07 Directors Susan McNair, Scott McNair & Alistair McNair

14. Silk by Design contact details
Company Physical Address: 24 Columbine Place, Glen Anil, Durban, South Africa
Email: enquiries@silkbydesign.co.za Telephone: +27 31 569 1446