FAQ

Where can I view prices?

Please check out our online catalogue for product details & pricing. Please click on the individual product thumbnails to see full product information.

Do you offer wholesale prices to the trade?

Yes, absolutely. Silk by Design is first and foremost a wholesaler. For trade applications, please create an account on the website and then submit a traders application.

Do you have a showroom in my area?

Silk by Design has trade showrooms in both Durban & Johannesburg as well as agents in Johannesburg, Cape Town, The Garden Route, and the Eastern Cape Coast.

Can you make up custom arrangements?

Yes, please contact us with your request and we will be happy to help.

Do you do installations?

Yes, we can assist with installation depending on the project requirements.

Do you hire out flowers/trees?

No. We do not hire out our products short term. For corporate flower rental services please contact SilkSense.

What are your products made from?

Although referred to as “Silk’s”, our trees, plants, & flowers are made from an range of different materials including fabrics, plastics, and natural materials. At Silk by Design we bring together products from a number of international suppliers to offer our customers a wide range of high-quality products. Our floral arrangements are hand made locally by our team of skilled and dedicated florists.

How long does delivery take?

Delivery times depend on the type of products being ordered as well as where they need to be delivered to. Individual plants, flower stems, & trees can generally despatched and delivered with a couple of days, while floral bouquets and arrangements take approx. 14 days for delivery.

What are the delivery charges?

Delivery charges are calculated per order and will be shown at checkout. For retail orders over the value of R1500 delivery is free (certain exemptions may apply) within South Africa.

Do you offer any guarantee’s?

Silk by Design will replace any items free of charge where defective workmanship is reported within 48 hours of delivery.